We did not forecast how popular paid support has turned out to be and this have put us under immense pressure due to lack of resources. We want to continue to offer quality products at an affordable price, therefore we have decided to allocate more time to development.
This had been a very difficult decision for our team to make but we feel it is the best choice for now.
We regret it inform you that we are no longer accepting any more paid support customers from this date (as of 30 April 2012). Read more about We have opened up a free community support forum